At TVC FUNCTIONAL SAFETY SERVICES FZ-LLC, we take the protection of your (customer) data very seriously. Therefore, we have created this privacy policy in which we clarify exactly what data we keep, for what purpose and for how long. Regardless of what type of personal data is involved, we always make every effort to protect it as much as possible and treat it with the necessary respect!

Who we are.
TVC FUNCTIONAL SAFETY SERVICES FZ-LLC. is our official company name.

You can always reach us by mail at info@tinovc.com.

What personal data does TVC FUNCTIONAL SAFETY SERVICES FZ-LLC process?
TVC FUNCTIONAL SAFETY SERVICES FZ-LLC delivers consultancy support to all activity phases of the safety lifecycle and have translated our over 30 years’ industrial experiences in practical training courses using our hands-on examples of our expertise to bring the theoretical and practical aspects together in an understandable fashion. Therefore, in addition to the data of our own customers, we also process personal data of customers of our webshop.

Are you just a visitor to our website? Then you can indicate at the start which cookies we are allowed to place. Depending on the options chosen, certain functionalities of our website will or will not be usable.

Do you contact us via the website? Then we keep the following personal information from you:

Name
E-mail address
Telephone
This way we can contact you and help you further with your question.

Depending on which cookies you allow, we may also track the following anonymized data:

IP address
Browser information
Pages visited & related statistics
Conversions
A/B testing
Are you a client of TVC FUNCTIONAL SAFETY SERVICES FZ-LLC? If so, we process the following data from you:

Name (first name & last name)
Address
Telephone
VAT number
E-mail address
IP address
Browser information

Are you a customer of a webshop that uses TVC FUNCTIONAL SAFETY SERVICES FZ-LLC services? If so, we process the following information about you:

Name (first name & last name)
Address
Telephone
E-mail address
IP address
Order history
Any personal data left in the ‘comments’ field of an order
Any other relevant personal data stored by the online store and transmitted to TVC FUNCTIONAL SAFETY SERVICES FZ-LLC.
Why do we possess/use your personal data?
We process your personal data as a function of providing our services.

Are you a client of TVC FUNCTIONAL SAFETY SERVICES FZ-LLC? If so, we process your personal data in order to:

enable you to use TVC FUNCTIONAL SAFETY SERVICES FZ-LLC services to manage your online shop/warehouse
to create invoices
to use for marketing purposes

How long will data be held?
Are you a client of TVC FUNCTIONAL SAFETY SERVICES FZ-LLC? If so, we will keep your data for as long as you are our client. After ending our cooperation, we will keep your contact information so that we can contact you again later if necessary. For financial information, we are required by law to keep all your data for at least 7 years after you were our last customer.

All information that you as a client provide to TVC FUNCTIONAL SAFETY SERVICES FZ-LLC, where we act as a “processor,” is kept on secure servers until you delete it yourself. When the partnership ends, we delete all the data you have stored with us, at the latest 30 days after cancellation of the account.

As a visitor to our website, we keep your data anonymized for up to 14 months.

Do you contact us by mail? Then your mail will be stored with us, in principle indefinitely. That way we can always look up afterwards what exactly we said to each other or what we agreed upon.

Will the data be stored securely?
We will ensure adequate security of personal data, such as encrypted storage where possible and use of TLS secure connections between our servers and you as a user.

We will also ensure appropriate organizational measures to prevent loss or unlawful processing.

Even if data is stored on servers of sub-processors, we ensure adequate security and guarantee privacy.

Provision of data to third parties
We will never sell or rent your personal data. We never provide personal data to other organizations without your consent, unless we are required to do so by law.

Access to your personal data
At any time you can request access to the personal data we hold about you. This request can be made by email to info@tinovc.com. Within 4 weeks (probably sooner) we will provide you with an overview of all the personal data we hold about you.

You always have the right to correct, complete or delete data (except for data we are legally obliged to keep).