Privacy Policy

Privacy Policy

This Privacy Policy explains how TVC Functional Safety Services FZ-LLC (“TVC”, “we”, “us”) handles personal data when you visit www.tinovc.com, contact us, book or attend training, take an examination, or use an online service we make available. It also explains how to exercise your privacy rights, including under the EU General Data Protection Regulation (“GDPR”) where it applies.

Who is responsible for your personal data?

TVC Functional Safety Services FZ-LLC is the controller for the personal data it processes for the purposes described in this policy.

Postal address: JT010126, Service Block, Al Jazirah Al Hamra, RAKEZ Business Zone-FZ, Ras Al Khaimah, United Arab Emirates
Privacy contact: info@tinovc.com

Where another organisation determines how and why it uses personal data for its own purposes, that organisation is responsible for that processing and provides its own privacy information.

What personal data do we collect?

The information we collect depends on how you interact with us:

• Enquiries and correspondence: Your name, contact details, organisation, and the information you include in your message.
• Training bookings and billing: Your contact and professional details, course selection, registration and attendance information, billing address, relevant company and tax details, payment status, and transaction references.
• Examinations and certification: Information needed to assess eligibility, such as qualifications and relevant professional experience; examination submissions and results; and certification, retake or renewal information where applicable. We may request supporting documents when required by the programme.
• Virtual training and examinations: Information needed to provide access and administer the session, such as your display name, email address, attendance information and exam activity. If a session is to be recorded, we will explain the purpose and applicable conditions before recording.
• Website and online services: Technical information such as your IP address, browser, device and access logs. If you use the TVC AI assistant, where available, the information processed can include your account details, prompts, responses and usage information needed to operate the service.

We usually obtain information directly from you. We may also receive it from an employer or booking contact who registers you, a course organiser supporting delivery, a payment provider confirming a transaction, or an examination or certification body involved in your programme.

Why do we use your data?

Where the GDPR applies, we rely on the legal basis appropriate to the activity:

• Responding to enquiries and delivering services. We use your data to answer questions, prepare quotations, manage bookings, provide course access, administer examinations and respond to support requests. Where you are entering into or performing a contract with TVC, we process the data necessary for that contract or for steps you request before entering into it.
• Managing employer bookings and professional records. Where your employer or another organisation books on your behalf, we may rely on our legitimate interests in administering the booking, communicating with participants and maintaining accurate training and examination records. We consider your rights and interests when relying on this basis.
• Meeting legal obligations. We keep and disclose information where required by applicable accounting, tax or other legal obligations.
• Operating and protecting our services. We may rely on our legitimate interests in maintaining website and account security, investigating misuse, resolving disputes and establishing or defending legal claims.
• Sending optional updates. Where consent is required for newsletters, course announcements or other optional communications, we ask for it before sending them. You can unsubscribe using the link in the message or by contacting us. Booking confirmations, course instructions and exam communications are service messages.
• Using optional cookies or similar technologies. Where consent is required, we ask for it through the website’s cookie controls before using those technologies.

You can browse public pages without submitting a booking. If you choose to register for a course or examination, we will identify the information needed to process the booking or assess eligibility. Without it, we may be unable to complete your registration, arrange your examination or process certification.

Who receives personal data?

We share information where necessary for the service or purpose described above. Recipients may include:

• Trainers, examiners and course organisers who support delivery and administration.
• TÜV Rheinland, where relevant to the applicable programme, for eligibility, examinations, certification, retakes or renewals. TÜV Rheinland may process information for its own certification purposes under its own privacy terms.
• Providers that support website hosting, email, booking, payment, virtual training, online examinations and, where available, the TVC AI assistant. For example, a payment provider such as Stripe processes payment information when you choose that payment option. The provider’s own privacy information applies to processing it carries out for its own purposes.
• An employer or booking organisation where necessary to administer the booking it made. If individual results or other assessment information are to be shared with that organisation, we will explain the arrangement and its basis.
• Professional advisers or public authorities where necessary to meet legal obligations or handle a legal matter.

International processing and transfers

TVC is based in the United Arab Emirates. Information you provide directly to TVC may be processed there. Depending on the course or service, trainers, certification bodies and service providers may also process information in other countries.

The European Commission does not recognise the UAE as providing an adequate level of protection under a GDPR adequacy decision.

How long do we keep personal data?

We keep personal data for as long as needed for the purpose for which it was collected. We determine the period by considering the type of record, the service provided, applicable legal requirements and any ongoing dispute or request.

• Enquiries are kept as needed to respond, follow up and retain a record of the correspondence.
• Bookings and financial records are kept for service administration and for the periods required by applicable accounting and tax rules.
• Training and examination records are kept as needed to administer the programme, verify participation or results, and deal with certification, retakes, renewals or disputes.
• Marketing contact details are kept while we have a valid basis to contact you. After you unsubscribe, we may keep a minimal record of your preference so we do not send further marketing.
• Website logs and AI interactions, where collected, are kept according to the operational, security and support needs of the service. Any specific retention periods for the AI assistant are provided in its service notice.

Cookies and the TVC AI assistant

Cookies. The website may use cookies or similar technologies for functions such as maintaining a session, keeping a shopping basket or remembering preferences. Where optional analytics or marketing technologies are used, the website’s cookie information and settings explain their purposes and how to change your choices.

AI assistant. If you use the TVC AI assistant, your prompts and related information may be processed by the service providers used to generate responses and operate the assistant. The notice presented with the assistant explains the applicable provider arrangements, whether conversations are stored or used to improve models, and how long they are kept. Please do not enter confidential plant information, exam materials, passwords or personal data about other people into the assistant.

Your rights

Where the GDPR applies, you may have the right to:

• Access your personal data and receive a copy.
• Correct inaccurate or incomplete information.
• Request deletion or restriction of processing in certain circumstances.
• Receive certain data in a portable format and have it transmitted to another controller where applicable.
• Object to processing based on legitimate interests, and object at any time to processing for direct marketing.
• Withdraw consent at any time where we rely on it. This does not affect processing that took place before withdrawal.
• Lodge a complaint with a competent data protection authority, including in the EU country where you live or work, or where you believe an infringement occurred.

Send requests to info@tinovc.com. We may ask for information reasonably necessary to verify your identity before disclosing personal data or acting on a request.

Changes to this policy

We will update this page when our services or data handling practices change. If a change materially affects how we use your personal data, we will bring it to your attention as required by applicable law.